Healthcare Organization Evaluation Essay

Healthcare Organization Evaluation Essay

Research a health care organization or network that spans several states with in the United States (United Healthcare, Vanguard, Banner Health, etc.). Assess the readiness of the health care organization or network you chose in regard to meeting the health care needs of citizens in the next decade. Prepare a 1,000-1,250 word paper that presents your assessment and proposes a strategic plan to ensure readiness. Include the following: Describe the health care organization or network. Describe the organization\’s overall readiness based on your findings. Prepare a strategic plan to address issues pertaining to network growth, nurse staffing, resource management, and patient satisfaction. Identify any current or potential issues within the organizational culture and discuss how these issues may affect aspects of the strategic plan. Propose a theory or model that could be used to support implementation of the strategic plan for this organization. Explain why this theory or model is best. Prepare this assignment according to the guidelines found in the APA Style Guide, located in the Student Success Center. An abstract is not required. This assignment uses a rubric.Healthcare Organization Evaluation Essay.  Please review the rubric prior to beginning the assignment to become familiar with the expectations for successful completion. You are required to submit this assignment to LopesWrite. Refer to the LopesWrite Technical Support articles for assistance. Must be APA 7th edition and have 4 current applicable references 2016-2021 Choose a Healthcare Network that is well Known. I am not picky about which one. This is my final paper for this class please ensure that APA 7th is followed correctly. If a rubric is needed will have to submit separately to help.


The healthcare field is always progressing and changing at a higher rate compared to other industries.  Over the last few decades has become very important for organizations in the healthcare field to plan for the future for them to remain competitive and be successful for years to come.  By planning for the unknown, organizations are well prepared for whatever might come along the way. The paper analyzes the readiness of Banner Health to meet the health care needs of citizens in the coming decade.

A description of the organization

Banner Health is a not-for-profit health care system in the United States with its headquarters in Phoenix Arizona.   The organization runs twenty-eight hospitals, including 3 academic medical centers along with other related health services and services in six states (Nebraska, Nevada, Arizona, Colorado, Wyoming, and California). The organization is considered and acknowledged as one of the biggest not-for-profit systems and the leading health system in the United States for the clinical quality constantly offered to patients in Banner’s hospitals. With over fifty-thousand employees, Banner Health is the biggest private employer in Arizona and the third biggest employer in the Front Range area of Northern Colorado.  Banner Health provides physician services, comprehensive services (including, primary care, hospital, and emergency care, outpatient surgery, pharmaceutical, laboratory services), and home care and hospice care services. Banner Health also provides specialized services like those at Banner’s children, Banner Alzheimer’s Institute, Banner Heart Hospital, Western State burn center, and Banner concussion center (Banner Health, 2020). Healthcare Organization Evaluation Essay.

The overall readiness of the organization

Banner Health is well equipped with human, technological, and financial resources to meet the health care needs of the clients it serves in the next ten years.  The organization was established in 1999 when nonprofits Lutheran Health System (which was recognized for clinical excellence offered in communities within Arizona and California) and Samaritan Health Systems (which was recognized as a respected provider of health care services in the rural Midwest and West) merged.  Since then, Banner health has expanded into one of the biggest health care systems in the United States and has been committed to fulfilling its mission of maintaining health care easier and life better.  Banner Health (2020), indicated that with over one million clients presently being served by provider networks of Banner Health, the organization has demonstrated that it is capable of effectively managing the wellness and health of its clients in private and government health insurance plans.  Through Banner Medical Group, the organization has enabled more people to conveniently access quality care services by placing clinics and health centers in the communities the organization serves.

A strategic plan to address issues pertaining to network growth, nurse staffing, resource management, and patient satisfaction

Network Growth

Growth through acquisitions and mergers has been the growth strategy of Banner Health.   According to Cheney (2016), was created in 1999 by a merger of Samaritan Health System and Lutheran Health Network, and its 2015 expansion involved the acquisition of Payson Regional Medical Centre and the University of Arizona Health Network.   Thus, the existence and evolution of Banner Health have been propelled by acquisitions and mergers, which also support the strategic growth agenda of the organization. Healthcare Organization Evaluation Essay.   Acquisitions and mergers have been and keep on being influential in enabling Banner health to  expand in  different locations and deliver quality care

Nursing staffing

Nurses play a vital role in the delivery of high-quality care. Banner Health recognizes the invaluable role of nurses in delivering the best possible and safest care to all patients. To attract and retain nurses who are competent and caring, Banner health provides a variety of growth and career opportunities to the nursing staff, including continuing education opportunities.  Also, the organization ensures the nursing staff has access to resources and training to deliver optimal care to patients and advance their careers and skills.

Patient satisfaction

Banner Health values its client increasing patient satisfaction is a top area of focus in the organization. Banner Health believes that patients and families should be provided with accurate information so that they can understand and make the health care decisions. It is a core part of Banner’s philosophy to make a difference in the lives of people via excellent patient care.   Banner’s innovation and digital programs such as electronic health records and Lifelink conversational chatbots are aimed at transforming the patient experience of healthcare.

Resource management

As a not-for-profit healthcare system, Banner Health exists to offer health care services to the communities instead of generating profits. That implies that every dollar that the organization earns is reinvested into new physician services, technologies, hospital beds, payment of staff salaries, maintaining existing facilities and equipment, and expanding or creating new patient care services. As such, Banner Health has adopted value-based care to ensure that resources are effectively utilized.  According to the National Academies of Sciences, Engineering, and Medicine (2017), it is necessary for health care systems to figure out how to offer timely,   safe consistent, and effective care in a cost-effective manner. Since the focus of Banner Health is on population health, its focus must be a move from volume-based care to value-based care so as to reduce health care costs and improve health outcomes. Healthcare Organization Evaluation Essay.

Potential issues within the organizational culture and discuss how these issues may affect aspects of the strategic plan

Lack of a uniform culture is a potential issue with Banner’s organizational culture.  With numerous organizations with multiple facilities spread in six states, attempting to adopt a uniform organizational culture is nearly impossible. Every organization is distinct and culture is not uniform across organizations. Each facility describes its culture as distinctive and adopting a common method of implementing a strategic plan is extremely difficult because attempting to get a formula for success that can be adopted by all facilities maybe not a simple task. Implementing a strategic plan might be stagnated by competing cultures. If the culture and the strategy are not aligned, it is very hard to accomplish strategic goals.

A model that could be used to support the implementation of the strategic plan for this organization

The Balanced Scorecard (BSC) is the model that Banner Health can use to support the implementation of the strategic plan. The BSC is a strategic planning tool that organizations utilize to communicate what they want to achieve, align daily work that people are doing with strategy, prioritize projects, services, and products, and measure and monitor how the organization is progressing towards strategic targets.  Due to lack of a uniform organizational culture across facilities, the BSC can assist Banner health overcome cultural misalignment across previously  autonomous  providers, and enable them to become better aligned to a new strategy for the delivery of greater value for communities, patients physicians, nurses, and payers. According to Kaplan (2020),   the aim of health care merger and acquisition activity is to lessen competition and increase the bargaining power of an organization. However, employers of organizations that have been acquired are usually demoralized and dissatisfied. BSC can enable Banner Health to achieve strategy and cultural alignment across the merged institutions. BSC enables the merging firms to translate the novel corporate strategy into a balanced score of performance measures. Healthcare Organization Evaluation Essay. The senior management can utilize the scorecard to effectively communicate the new strategy to staff, align the daily work of employees to strategic priorities, and monitor, assess, and staff performance.



Banner Health one of the leading non-profit health care in the United   States that provides a range of health care services across six states. The organization is ready to meet the health care needs of the communities it serves in the next decade. The balanced scorecard is a strategic planning model that can support the implementation of a strategic plan at Banner. The model can enable Banner Health to achieve strategy and cultural alignment across the merged institutions



Banner Health. (2020) Banner Health at a Glance.

Cheney, C. (2016). Strategic Planning Initiatives for Healthcare Systems.

Kaplan, R. S. (2020). Using the Balanced Scorecard for Successful Health Care M& A Integration. NEJM Catalyst.

National Academies of Sciences, Engineering, and Medicine.  (2017). Models and Strategies To Integrate Palliative Care Principles into Care for People with Serious Illness: Proceedings of a Workshop. National Academies Press. Healthcare Organization Evaluation Essay.