Workplace Environment Assessment.

Workplace Environment Assessment.


Hi Natalie,

Your post was fascinating. I agree that working in the medical environment can be very stressful; however, having a supportive manager or supervisor can alleviate work-related stress. I have worked in a very hostile environment were the source of hostility was the nursing supervisor who was very interruptive, unprofessional, interfiled with patient care, and changed schedules anytime with no reason at all. As a result, nurses often called off work and quit their jobs within six months due to the supervisor’s attitude. Workplace Environment Assessment.


The unprofessional attitude from top to bottom extended into horizontal violence among nurses, whereby a group of nurses would sideline a co-worker by playing the gossip games. I like the fact that you have a supportive manager and a caring team. I believe that it is everyone’s responsibility to contribute to a healthy work environment by respecting individual differences and by being professional. Workplace Environment Assessment.

Leaders must encourage positivity and collaboration among their stuff. This can be through continuous education on strategies that address disruptive behaviors at work.

Educational activities raise awareness of these issues and can improve the ability to reduce the frequency and overall impact of incivility. (Howard and Embree, 2020)

Managers and supervisors must lead by example and focus on the patient outcomes, policy, vision, mission, and values of the organization.

HR could provide line managers with support to deal with interpersonal issues in their team, such as training in coaching and mediation. Line managers were in an ideal position to provide early, low-level intervention to promote civility. (Horizontal Violence, 2020) Workplace Environment Assessment.


Horizontal violence “alive and well” in nursing. (2020). Kai Tiaki Nursing New Zealand, 26(3), 24.

Howard, M. S., &Embree, J. L. (2020). Educational Intervention Improves Communication Abilities of Nurses Encountering Workplace Incivility. Journal of Continuing Education in Nursing, 51(3), 138–144.

Munshya Tembo

RE: Discussion – Week 7


Top of Form

Culture affects leadership and workplace civility.  Sensitivity to the unique cultures and individual differences within an organization is vital to developing of a healthy work force and environment. Workplace Environment Assessment.

As healthcare professionals, we need be open-minded and culturally competent to connect with others at work to promote quality work experiences.  I came from a diverse cultural background Zambia with 70 different ethnic groups that practice their own cultural beliefs; using 73 different languages. It is very important to appreciate cultural similarities; also, to accommodate differences. Healthcare leaders can promote holistic and ethical behaviors through mentoring and modeling organizational values responsibly and emphatically. “And we need to try to do things in leadership development to understand diversity and to get people to respect diversity before we put them together on these teams, so that they can respect people for what they bring to the table.” Laureate Education (Producer). (2009a). Workplace Environment Assessment.

Lack of civility in a workplace lead to poor performance and production. I have observed that a lot of work misunderstandings result due to individual differences.  Differences may be due to different temperaments, education, experiences and culture.  Communication and respect for personality differences can promote a health work culture.” Research suggests that high quality communication – in combination with high quality interpersonal relationships – results in better patient outcomes. The treatment for communication breakdown is a strategy that combines skilled communication, collaborative team relationships, and effective use of power.” Laureate Education (Producer), 2018). Workplace Environment Assessment.


Workplaces interested in civility must be committed promoting healthy workplaces by embracing civility through their mission, vision, and value statements. (Settles, 2018). Employees must be trained in cultural competency with emphases on respect for individual and cultures differences.


Laureate Education (Producer). (2018). Diagnosis: Communication Breakdown [Video file]. Baltimore, MD: Author.

Laureate Education (Producer). (2009a). Working with Groups and Teams [Video file]. Baltimore, MD: Author.

Settles, R. (2018). Civility in the Workplace. San Francisco Attorney3, 40.

Munshya Tembo

RE: Discussion – Week 7 Main Post


Top of Form

Hi Emily

Thank you for discussing how to maintain workplace civility through trust, communication, and support from healthcare leaders. Sometimes, it is easy to blame the nursing leaders, including nurse managers, the Director of Nursing, and doctors, for incivility in a healthcare organization. However, every employee must take responsibility for their behaviors. Despite so much research on civility, it is still a problem among professionals today. We must be the change that we need to see in the world and our work in particular. Workplace Environment Assessment.

Strategies for promoting workplace civility include coping skills such as building healthy working relationships with colleagues; looking out for each other, and self-control (Jenkins et al., 2013)

Other strategies include “cognitive rehearsal, conflict resolution for improving retagolution, and emotional intelligence to combat LV and change the nursing profession’s culture.” (Tripp, 2018) Workplace Environment Assessment.