Understanding Organisational Culture For Healthcare Quality Improvement Discussion

Discussion response: Changing culture

Hi Janice, thank you for your discussion post on changing organizational culture. I agree that changing organizational culture is one of the leaders’ most difficult challenges. The reason is that cultures comprise an interlocking set of processes, goals, roles, communication practices, values, assumptions, and attitudes, as you have mentioned. It is not easy to change the culture. Still, the leaders can at least try to enhance the best characteristics of the culture, like, for example, repeating the mission and the purpose of that organization and the values they care about. The organization’s success is determined by the order or how this cultural change is made. I agree that a fruitful cultural transformation begins with the leadership tools or the leaders themselves; this includes changes in role definitions, measurement, and control systems. Punishment and coercion should be the last option, used only when there is no other viable option or when all different approaches bore no fruits (Nelson et al., 2020). Understanding Organisational Culture For Healthcare Quality Improvement Discussion

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As you have discussed in your post, addressing the changes that should be made is one of the most critical areas that must be examined thoroughly. This includes addressing what will improve the care provided to people from different belief systems, diverse backgrounds, values, nationalities, and languages (Mannion & Davies, 2018). I also agree with the second area you mentioned as important, the influence of culture in the healthcare industry and the influence of facilities and staff on making the changes necessary for cultural competence in healthcare (Mannion & Davies, 2018). Human beings are resistant to change, which makes them a challenge when it comes to improving healthcare culture, which goes hand in hand.

For a cultural change to be successful, especially in healthcare, it is advisable to raise cultural awareness. As you have included in the post, cultural awareness would consist of: enforcing behaviors that serve every patient equally, training the administrative staff on cultural awareness, involving religious leaders in the plan, addressing culture, healthcare, and the relationship between the two; adjusting operation hours (Nelson et al., 2020). A delegation of community leaders should also back up staff training. In conclusion, I agree that changing organizational culture ensures that healthcare organizations serve everyone equally and remain competent. Understanding Organisational Culture For Healthcare Quality Improvement Discussion

References

Mannion, R., & Davies, H. (2018). Understanding organisational culture for healthcare quality improvement. Bmj, 363.

Nelson, W. A., Taylor, E., & Walsh, T. (2020). Building an ethical organizational culture. The health care manager, 39(4), 168-174. Understanding Organisational Culture For Healthcare Quality Improvement Discussion