Strategic Planning: Evaluation Paper
Evaluation part 1 In order to complete your strategic plan, select the methods you will use to evaluate how your strategic goal is being met. Include specific metrics that will be used to evaluate the success of the implementation of the plan. What types of controls will you use? Provide your response in 400-600 words.
Before the beginning of any strategic plan, it is mandatory that strategic goals are set. These goals should ultimately be aligned with the overall strategies of the organization to ensure that the attainment of the strategic plan and respective goals contribute back to the success of the organization. The most critical aspects of the implementation of a strategic plan are the creation of operational plans, data collection on how best the outlines strategic plans can be executed, assignment of roles and responsibilities to staff and setting realistic timelines for the completion of the plan (Sadeghifar et al., 2015). However, it is also necessary to know if the implementation of the original strategic plan has been successful. The best approach of evaluating the success of a strategic plan is through measurement of objectives, quality, efficiency, accuracy and change management. This paper explains how the strategic plan of Cook County will be evaluated. It also provides the metrics, methods, and controls that will be used to measure the achievement of goals. Strategic Planning: Evaluation Paper.
Metrics That Will Be Used To Evaluate the Success of the Strategic Plan
The key purpose of the strategic plan is to improve communication processes between doctors and nurses in the Surgical Department of Cook County HHS. The metric that will be used to evaluate the success of this objective of the strategic plan is patient feedback from surveys conducted by the hospital on patients receiving care from the surgical department (Visser, et al., 2015). These surveys will be in-depth and comprise of short and precise questions. The surveys will also be centered on the subject of communication between patients, doctors and nurses, patient satisfaction and job satisfaction of nurses and doctors.
Improving communication processes between nurses and doctors in the surgical department will mean that patients receive high-quality care. Therefore, questionnaires will also be used to evaluate the effectiveness of the strategic plan. These questionnaires will be administered to patients, nursing staff and also doctors (Spilsbury, Norgbey & Battaglino, 2014). Questions will be centered on the quality of surgical care received by a patient, whether a patient experienced a pre-operative or post-operative event on surgery, whether or not a patient experienced an adverse drug reaction due to medication errors and whether or not the patient experienced some delay in treatment.
Reported data on the mortalities, morbidities, admissions, and discharges from the hospital records will also be used to evaluate the performance of the strategic plan. This data will be analyzed on a monthly basis and a reduction in the morbidity and mortality rates will indicate the effectiveness of the strategic plan (Rolleri, Nadim & Lussier, 2016). Similarly, a report that indicates fewer re-admission rates and shorter hospital stays will signify that the strategic plan is effective.
Controls to Be Used
Controls will be necessary for the phase of evaluation. The controls developed during the action plan tend to provide benchmarks of assessing the extent to which the strategic plan met its goals. In this case, the controls will give the department a basis to aim for during the enactment of the plan (Neumann, Robson & Sloan, 2018). Controls will, therefore, be time, profitability, research as development. On an annual basis, meetings will be held to conduct reviews on the level of success and outcomes of the initially implemented plans. Adjustments will be conducted in areas that will prove to not to have improved as expected. Strategic Planning: Evaluation Paper.
Neumann, J., Robson, A., & Sloan, D. (2018). Monitoring and evaluation of strategic change programme implementation—Lessons from a case analysis. Evaluation and program planning, 66, 120-132.
Rolleri, M., Nadim, A., & Lussier, R. (2016). Improving small business viability through the strategic longevity and health maintenance evaluation. Small Business Institute Journal, 12(1), 10-20.
Spilsbury, M. J., Norgbey, S., & Battaglino, C. (2014). Priority setting for evaluation: Developing a strategic evaluation portfolio. Evaluation and program planning, 46, 47-57.
Sadeghifar, J., Jafari, M., Tofighi, S., Ravaghi, H., & Maleki, M. R. (2015). Strategic planning, implementation, and evaluation processes in hospital systems: A survey from Iran. Global journal of health science, 7(2), 56.
Visser, M., Gordon, A., Mokbel, M., Turner, S., Bjørnestad, L., & Loveday, L. (2015). STRATEGIC EVALUATION. Strategic Planning: Evaluation Paper.