Quality management Case Santa Rosa Health Essay.

The case study involving Mrs. Alvarez is an effective, detailed example of an action plan being developed and monitored in an extremely bureaucratic situation: a health center.  Because the Santa Rosa center appears to be a self-sufficient center with little outside competition (as detailed in the Force Field Analysis), it has to re-invent its own success; that is, all its ideas have to be developed by  people who are entrenched in old ways of doing things.Quality management Case Santa Rosa Health Essay.

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This case study is successful in driving those people to create a system that attempts not only to improve care at Santa Rosa, but to measure that improvement through the use of relevant benchmarks.  I am particularly impressed by the techniques Mrs. Alvarez used with the staff to develop the initial plan, because these were seminal in forcing them to quantify and problems and challenges they were facing in creating a new plan.Quality management Case Santa Rosa Health Essay.

The prioritization matrix and the force field analysis were particularly important in this study because they challenges the employees to not only identify problems that they faces, but to identify the root causes behind those problems.  For example, when considering the “high felt need of the users,” employees identified it as being due to a “crowded building.”  Part of the solution to this problem appeared to be the implementation of an “attendance control” system designed to make sure there were enough employees always available to meet the needs of the patients on hand.  This is just one of the effective solutions that the team was able to design by addressing the problems head-on at their root cause, guided by Mrs. Alvarez’s effective focusing techniques.Quality management Case Santa Rosa Health Essay.