Module 05 Discussion – Remaining Calm

There are times when a nurse must provide care for a client who is agitated and verbally or physically aggressive. The client may be psychotic, but the nurse must, in each case, remain in control of his/her own feelings, and intervene in the most appropriate manner.

After watching a segment regarding a violent client at Bellevue Hospital, answer the questions below. It’s not necessary to critique the staff in the video, just think of how you might respond.

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Violent Client at Bellevue Hosptial Video

• Describe a time when a client was rude or verbally abusive to you. How did you react?
• What skills were necessary to maintain a professional, caring, therapeutic relationship?
• How did you best communicate with this client?
• What did you learn from this experience?

Module 05 Discussion – Remaining Calm