Healthcare’s Strategic Plan for Enhancing Patient Satisfaction Essay Paper

Health Organization Description

A well-known healthcare provider in the US, HCA Healthcare runs a huge network of hospitals, surgery centers, and outpatient facilities in numerous states. HCA Healthcare, which was founded in 1968, has developed into one of the biggest private healthcare organizations in the US, with a significant presence in 21 states, including Florida, Texas, Tennessee, and Virginia (Reinhard et al., 2019). The organization is committed to providing millions of people and the communities it serves with high-quality, patient-centered care. Healthcare’s Strategic Plan for Enhancing Patient Satisfaction Essay Paper

Organizational Readiness

Examining a number of variables, including as network expansion, nurse staffing, resource management, and patient satisfaction, is necessary to determine whether HCA Healthcare is prepared to meet citizens’ healthcare demands in the upcoming ten years.

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Network Growth

Through network expansions, acquisitions, and partnerships, HCA Healthcare has continuously shown that it is committed to network growth. To ensure accessibility for a variety of patients, it strategically places its clinics in both urban and rural regions. HCA Healthcare is well-equipped to fulfill the escalating healthcare demands of the ensuing 10 years thanks to its broad network. However, issues relating to healthcare inequities should be addressed by targeted investments and community engagement programs, especially in underserved rural areas.

Nurse Staffing

A crucial component of healthcare readiness is nurse staffing. Through partnerships with educational institutions, recruitment, retention, and retention programs, HCA Healthcare has worked to assure a sufficient nursing workforce. The continuous nursing shortage in the United States is a serious issue, though, and it could affect how prepared the organization is. HCA Healthcare should continue to support professional development, invest in training opportunities, and use cutting-edge staffing methods like telemedicine nursing to address this issue. Healthcare’s Strategic Plan for Enhancing Patient Satisfaction Essay Paper

Resource Management

Delivering high-quality treatment requires effective resource management. HCA Healthcare has a solid financial base and makes investments in cutting-edge infrastructure and technology. However, there are still issues with resource allocation and healthcare expenses. To ensure long-term readiness, a strategic plan should include continual efforts to minimize costs, maximize resource use, and engage in sustainable practices, such waste reduction and renewable energy.

Patient Satisfaction

A crucial determinant of the caliber of medical care is patient satisfaction. HCA Healthcare understands the value of providing patient-centered care and routinely evaluates patient comments (Nathan et al., 2022). The business should concentrate on enhancing communication, boosting transparency, and incorporating patient choices into care plans in order to increase patient satisfaction in the upcoming ten years. Investments in telemedicine and digital healthcare technologies can also make it easier and more convenient for patients, increasing their happiness. Healthcare’s Strategic Plan for Enhancing Patient Satisfaction Essay Paper

Strategic Plan

The following strategic plan is suggested to make sure HCA Healthcare is prepared to address people’ healthcare demands in the upcoming ten years:

Network Growth

To increase access to healthcare, HCA Healthcare has to expand into underdeveloped rural communities. Collaboration will be improved by working with local governments and community organizations. By putting money into telehealth infrastructure, you may offer remote services, overcoming distance barriers and improving accessible for everybody.

Nurse Staffing

To address the nursing shortage, make the most of available resources, and improve the effectiveness and reach of healthcare services, HCA Healthcare should broaden its partnerships with nursing education institutions, create creative staffing models like telehealth nursing, and offer ongoing training and career advancement opportunities.

Resource Management

In order to effectively allocate resources and achieve long-term resource optimization, HCA Healthcare needs to apply cost control measures, streamline procurement procedures, concentrate on outcomes-based care, investigate sustainable practices, and use data analytics. Healthcare’s Strategic Plan for Enhancing Patient Satisfaction Essay Paper

Patient Satisfaction

HCA Healthcare intends to raise patient satisfaction by using digital platforms for better interaction and communication. They seek to increase resource accessibility, deliver individualized health information, and promote patient involvement in care coordination. To maintain a great patient experience, they commit to ongoing improvement and patient feedback evaluation.

Culture and Impact

For the strategic plan to be implemented successfully, organizational culture is essential. The culture of HCA Healthcare ought to place a high value on sustainability, innovation, and patient-centered care (Blount, 2019).The execution of the plan could be impacted by potential organizational culture difficulties, such as bureaucratic roadblocks or opposition to change. Leadership should promote a culture of cooperation, ongoing learning, and adaptation to handle these problems. Initiatives for employee involvement and open communication can assist reduce change resistance and guarantee alignment with the strategic goals.

Theory/Model Supporting Plan

Everett Rogers’ “Diffusion of Innovation Hypothesis” is a theory that can help HCA Healthcare carry out its business strategy. This theory describes how novel concepts spread within a social system. In order to put this theory into practice, Healthcare’s Strategic Plan for Enhancing Patient Satisfaction Essay Paper

Innovation

HCA Healthcare should concentrate on clearly explaining the advantages of the strategic plan to all stakeholders, including staff members, patients, and local communities, as the strategy itself is innovative.

Communication Channels

Locating influential individuals within the organization who can promote the strategy and serve as change agents. These individuals can spread the word and increase support for the strategy.

Adoption Curve

Acknowledging that various people and divisions within the organization may implement the plan at various rates. adjusting communication and support methods to the needs of both change-resistant and early adopters.

Feedback Loop

Putting in place procedures for continuing review and input on the plan’s execution. This enables any necessary alterations and advancements.

The Diffusion of Innovation Theory is appropriate for HCA Healthcare because it highlights the value of strong communication, comprehension of the dynamics of change adoption, and ongoing evaluation all essential components for the effective execution of the strategic plan. Healthcare’s Strategic Plan for Enhancing Patient Satisfaction Essay Paper

In conclusion, HCA Healthcare is well-equipped to handle the healthcare needs of citizens in the ensuing ten years as a multi-state healthcare organization (Valenti et al., 2020). To assure continued readiness, it must, however, address issues with network expansion, nurse staffing, resource management, and patient satisfaction. Millions of Americans will continue to receive high-quality treatment from HCA Healthcare if the suggested strategic plan is put into action and an innovative and adaptable culture is promoted. Healthcare’s Strategic Plan for Enhancing Patient Satisfaction Essay Paper

References

Blount, A. (2019). Patient-Centered Primary Care. Springer International Publishing.

https://link.springer.com/content/pdf/10.1007/978-3-030-17645-7.pdf

Reinhard, S. C., Feinberg, L. F., Houser, A., Choula, R., & Evans, M. (2019). Valuing the invaluable 2019 update: Charting a path forward. AARP Public Policy Institute, 146, 1-32.

http://www.advancingstates.org/sites/nasuad/files/valuing-the-invaluable-2019-update-charting-a-path-forward.doi_.10.26419-2Fppi.00082.001.pdf

Nathan, S., Fiore, L. L., Saunders, S., Vilbrun-Bruno PA-C, S. O., Hinrichs, K. L., Ruopp, M. D., … & Moye, J. (2022). My life, my story: teaching patient centered care competencies for older adults through life story work. Gerontology & geriatrics education, 43(2), 225-238.

https://www.tandfonline.com/doi/abs/10.1080/02701960.2019.1665038

Valenti, M., Celedonia, K. L., Wall-Parker, A., & Strickler, A. (2020). Trust is essential: Identifying trust building techniques from youth providers across the service array. Children and Youth Services Review, 117, 105295.

https://www.sciencedirect.com/science/article/pii/S0190740920306320

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Research a health care organization or network that spans several states within the United States (United Healthcare, Vanguard, Banner Health, etc.). Assess the readiness of the health care organization or network you chose in regard to meeting the health care needs of citizens in the next decade. Healthcare’s Strategic Plan for Enhancing Patient Satisfaction Essay Paper

Prepare a 1,000-1,250 word paper that presents your assessment and proposes a strategic plan to ensure readiness. Include the following:

1. Describe the health care organization or network.
2. Describe the organization’s overall readiness based on your findings.
3. Prepare a strategic plan to address issues pertaining to network growth, nurse staffing, resource management, and patient satisfaction.
4. Identify any current or potential issues within the organizational culture and discuss how these issues may affect aspects of the strategic plan.
5. Propose a theory or model that could be used to support implementation of the strategic plan for this organization. Explain why this theory or model is best.

Noting APA 7 style is required, I would suggest you organize your final paper with an introductory paragraph and then level 1 headings as follows: Healthcare’s Strategic Plan for Enhancing Patient Satisfaction Essay Paper
· Health Organization Description
· Organizational Readiness
· Strategic Plan (you might include level 2 headings under this section for network growth, nurse staffing, resource management, and patient satisfaction – refer to your APA guidance for this as necessary)
· Culture and Impact
· Theory/Model Supporting Plan

You are required to cite a minimum of three sources to complete this assignment. Sources must be within 5 years, appropriate for the assignment, and relevant to nursing practice. Healthcare’s Strategic Plan for Enhancing Patient Satisfaction Essay Paper