Healthcare Human Resource Management Essay

Healthcare Human Resource Management Essay

Research a health care organization or network that spans several states with in the United States (United Healthcare, Vanguard, Banner Health, etc.). Assess the readiness of the health care organization or network you chose in regard to meeting the health care needs of citizens in the next decade. Prepare a 1,000-1,250 word paper that presents your assessment and proposes a strategic plan to ensure readiness. Include the following: Describe the health care organization or network. Describe the organization\’s overall readiness based on your findings. Prepare a strategic plan to address issues pertaining to network growth, nurse staffing, resource management, and patient satisfaction. Identify any current or potential issues within the organizational culture and discuss how these issues may affect aspects of the strategic plan. Propose a theory or model that could be used to support implementation of the strategic plan for this organization. Explain why this theory or model is best. Prepare this assignment according to the guidelines found in the APA Style Guide, located in the Student Success Center.Healthcare Human Resource Management Essay.  An abstract is not required. This assignment uses a rubric. Please review the rubric prior to beginning the assignment to become familiar with the expectations for successful completion. You are required to submit this assignment to LopesWrite. Refer to the LopesWrite Technical Support articles for assistance.

Banner Health Network

            Banner Health, founded in 1999, is an American non-profit healthcare system based in Phoenix, Arizona. This organization was founded in 1999 after a merger between health systems Samaritan Health System and Lutheran Health Systems (Banner Health, 2020).  The organization has a network of about 28 hospitals within 6 states in the U.S, which provide emergency care, hospice care, nursing registry, outpatient surgery, radiology, laboratory services, pharmacies, and rehabilitation services, and primary care, among other critical healthcare services. The organization has its operations in states such as Colorado, Wyoming, Nebraska, Arizona, California, and Nevada. The organization also provides Medicare Advantage to its patients.


            The organization also offers specialized services for its patients in its Alzheimer’s institute, among other centers that include the Heart Hospital and Western States Burn Center. The organization also boasts of a virtual hospital in its 55-bed simulation center, where the healthcare providers enhance their professional skills. The health network is also lauded for the community benefits it accrues to the society. Some of them include donations in charity care, providing health professional education for its employees, and engaging in research activities. The executive leadership within this health network includes the CEO, the Chief Legal Officer and General Counsel, Chief Human Resources Officer, Chief Clinical Officer, Chief Operating Officer, Chief Financial Officer, and the Chief Strategy and Growth Officer. Healthcare Human Resource Management Essay.

Banner Health Overall Readiness

            In preparing for the future, the health organization has implemented a number of ideas to cater to patients in the next decade. One of the major steps that the organization prepares for this is by implementing its telehealth and telemedicine programs. The organization provides telehealth services where it enables its patients to access medical care remotely, without having to visit the healthcare facilities physically. The video visits are useful in providing services such as refilling prescriptions, and consulting with physicians on symptoms one may be experiencing. In the wake and advent of technology, telehealth and telemedicine are critical services that healthcare systems should consider. The future decades are likely to see more technological advancement, and providing medical services remotely is a step in the right direction. By preparing for the future decades through telehealth and telemedicine, the organization ensures that the patients access a safe and secure way to receive care, especially during this pandemic, reduce waiting times and workload for the clinicians, and convenience for the patients.

Another way that Banner Health is ready to provide care in the next decades would be the organization’s effort in diversifying its healthcare services. As mentioned before, Banner Health has a variety of centers dedicated to providing specialized care to its patients. These centers include Alzheimer’s institute, Concussion Center, Heart Hospital, MD Anderson Cancer Center, and Western States Burn Center (Banner Health, 2020). Specialized care is necessary in enhancing patient health outcomes. The goal is to have a society with robust health, and specialized care achieves this by improving patient health outcomes. Healthcare Human Resource Management Essay. Banner Health therefore prepares for the future decades by providing specialized care to its patients, which guarantees them of healthcare in the event a patient needs it.

Another way in which the healthcare system prepares for the next decade in its healthcare service provision is by diversifying its healthcare services. America is rapidly evolving into a multicultural nation, with people from varying cultural backgrounds, hence, varying healthcare needs. Banner Health has the specialized services mentioned above. To add to this, the organization has an established cultural committee, whose purpose is to ensure that all patients receive culturally competent care from their clinicians (Banner Health, 2020). The healthcare system also has a policy which includes Medicare Advantage as part of its services, which are offered in a variety of interpretive languages at no cost for the members. By doing so, Banner Health is prepared for the next decade because its service provision is multicultural and caters to the wider and diverse population needs.

Strategic Plan to Address Issues

Network Growth

            One of the ways that Banner Health can expand its network is by expanding into other states. Since the healthy system is among the largest, the organization can count on its brand visibility. Therefore, to expand into other states, one of the options is to merge with other smaller health systems in the target states. The benefit of a merger in this case is that the original organization has a ready market that Banner Health can access through the merger. Another advantage of the merger is that it is easier to market the new merger than it would be to market an entirely new health system to the potential and existing customers.

Another option for network growth is to expand its technological infrastructure, which will enable it to offer more robust telehealth and telemedicine services to its potential customers. By doing so, the organization has a wider and global reach to its clients. Healthcare Human Resource Management Essay.

Nurse Staffing

            For nurse staffing, the organization can strategically staff the nurses by ensuring that all nurses have years of experience and are culturally competent, given that the organization caters to the needs of culturally diverse clients. To achieve this, the human resource management at Banner Health should consider developing a system where they sponsor the highest performing nursing students in various learning institutions, in exchange for their professional services upon graduation. By doing so, the organization staffs its workforce with highly qualified and competent nurses, who help meet the organization’s goals and missions.

Resource Management

            To manage its resources efficiently, the organization needs to consider a variety of policies that would enable this. For instance, one of the most important resources in an organization is its financial resources. Therefore, the management should consider hiring professionals in finance, who will guide the health system on financial management. Additionally, investing in quality resources such as technology, security systems, records management systems, furniture, medication, and hiring qualified staff is an efficient approach in preventing losses associated with repairs, employee turnover, and network failures (Flynn, 2016). Therefore, the management should ensure that all its resources are at the highest standards.

Patient Satisfaction

            A strategic approach in enhancing patient satisfaction that Banner Health should consider is using the right technology in patient information management and treatment procedures. Patient information management using robust technology enhances patient satisfaction because of robust security and confidentiality of their information (Joshi, 2017). Another strategy is in the hiring process where the management must ensure to hire personnel who are culturally competent and qualified to manage patients in a manner that leads to positive health outcomes. To add to this, the


Current and Potential Issues within Organizational Culture

            A current issue within the organizational culture at Banner Health is the hierarchical organizational structure, which is essentially bureaucratic. A bureaucratic organizational structure tends to be limiting to employees because it decreases employee morale due to its rigidity, and decreased productivity from the low morale created by the rigidity (Robbins, 2017). A low morale and productivity from the employees affects the strategic plan by limiting the organization’s network growth. Healthcare Human Resource Management Essay. For instance, with a high employee turnover because of low morale, there are high chances that the organization will grapple with staffing issues before expanding into other markets. More resources will also be utilized in hiring employees due to the high turnover.


             A useful strategic planning model that Banner Health should consider in implementing the strategic plan is the balanced score card. This model takes into account the objectives, measures, and initiatives as the key action plans that the organization will use to achieve its goal (Kaplan &Norton, 2015). The benefit of using this framework is that it streamlines the strategic processes in a manner that helps the organization identify its goals and how to achieve them.


Banner Health. (2020). Cultural Competency. Retrieved 14 January 2021, from

Flynn, W. (2016). Healthcare human resource management. Cengage Learning.

Joshi, M. (2017). Healthcare Transformation: A Guide for the Hospital Board Member. CRC Press.

Kaplan, R., & Norton, D. (2015). Balanced Scorecard Success: The Kaplan-Norton Collection. Harvard Business Review Press.

Robbins, S. (2017). Organizational Behaviour. Pearson Education Limited. Healthcare Human Resource Management Essay.