Critical Decision-Making and Organizational Performance.

Critical Decision-Making and Organizational Performance.


Benchmark – Critical Decision-Making and Organizational Performance

View the scenario called \”Critical Decision Making for Providers\” found in the Allied Health Community media.Critical Decision-Making and Organizational Performance.


In a 1,000-1,250-word paper, examine the scenario involving Mike, the lab technician, and discuss the following:

Discuss the consequences of a failure to report.
Explain the impact his decision had on patient safety and organizational performance (risk for litigation, organization\’s quality metrics, workload of other hospital departments, etc.).
As Mike\’s manager, describe how you would address the issue with him and steps you would take to ensure other staff members do not repeat the same kind of mistake.Critical Decision-Making and Organizational Performance.
Reflect on the scenario and describe what underlying aspects or issues may be contributing to workplace dilemmas such as this.
Consider the manner in which most health care organizations function (structure, people, technology, environment). As a leader, discuss what principles of organizational behavior and development can be applied to effectively contribute to the success of a health care organization. How could these principles be applied to this scenario?
A minimum of three academic references from credible sources are required for this assignment.Critical Decision-Making and Organizational Performance.

Prepare this assignment according to the guidelines found in the APA Style Guide, located in the Student Success Center. An abstract is not required.

This assignment uses a rubric. Please review the rubric prior to beginning the assignment to become familiar with the expectations for successful completion.

Critical Decision Making and Organizational Performance

Critical decision making in healthcare is an essential component of quality nursing care as well as professional accountability. The critical thinkers in the healthcare set up exhibit creativity, flexibility, intuition, reflection, inquisitiveness as well as open-mindedness (LaMartina& Ward-Smith, 2017). Critical thinking involves both interdependent and independent decision making through intuition, analysis, questioning, application as well as deductive and inductive decision making. In addition, theprocess of decision making is stimulated by integrating clinical reasoning, experiences and the knowledge that is give support to professional practice.Critical Decision-Making and Organizational Performance.

The medical environment dictates critical thinking as a significant professional accountability aspect for quality healthcare delivery. The medical professionals are therefore expected to portray professionalism. In addition, healthcare providers are expected to possess cognitive skills while predicting, applying standards, assessing as well transforming the knowledge at disposal into action (Pollanen et al, 2017). When making the decisions, the healthcare workers should therefore enforce the safety of the patient as well as delivery of quality healthcare. A healthcare provider makes decisions every 30 seconds which could be wrong or right. Wrong decisions made by a health professional might lead to further complications to the patient while right decisions will yield positive results in delivery of the desired objectives.Critical Decision-Making and Organizational Performance.

Mike gets himself into a situation requiring decision making in relation to personal judgement. According to the presenting situation, Mike could make a sober decision that will help in reduction of risks. However, Mike overlooks the necessity for critical thinking and rushes to make a decision that poses a threat to the patients, his colleagues and him as well.

Case Study

            Mike the laboratory technician in the Allied Health Community media is running late to report to his place of work. An accident occurred on his way to work causing delays at the road hence the rush. Incidentally, on his arrival to the workplace, Mike comes across a spill on the floor of the healthcare facility. Previously, Mike had received warning from his supervisor concerning his reporting time to work. Therefore, Mike was caught up in a dilemma of whether to report to the supervisor first or to address the spillage. Mike flashed back about his responsibilities being the sole provider to his wife and their newborn. Therefore, he chose to clock into the workstationsince slowing down to address the spillage would put him a at a risk of losing his job. In addition, Mike reiterated clearing the mess on the floor was not part of his description hence the cleaners would therefore address the mess.Critical Decision-Making and Organizational Performance.

Consequences on the Failure to report the Spillage

The decision made by Mike for not reporting the spillage to the colleagues and supervisor could report to several implications. Spills on the floor are risky and could cause injuriesor even death to the staffs at the hospital as well as the patients. Injuries will therefore translate to additional costs to the patients or reduction of productivity if a staff member is injured. In addition, Mike is also at a risk of being subjected to paying for the damages from the negligent act. The patients and the surrounding community will decline their confidence towards the facility. The failure for Mike to report the spillage made a patient to fall while coming to the facility. As a result, the patient fractured his hip and was subsequently admitted at the hospital for further treatment. Mike on the other hand suffered from guilt and was in a dilemma on whether to admit to the hospitals supervisor bout his failure to address the spillage.Critical Decision-Making and Organizational Performance.

The impact of Mike’s Decision on Patient Safety and Organizational Performance

            Mike’s failure to address the spillage led to several consequences that are attributable to the inability of the facility to provide safe environment to boteh the patients and the hospital staff. In addition, the safety of the patients at the hospital was compromised by exposing them to a risk of falling. Unfortunately, one patient fell and fractured their hip exposing the clinic to the risk of litigation for the damages sustained by the patient. In addition, the orthopedic department was faced with a workload since the fractured hip required special attention. Other departments in the hospital including the anesthesia department, radiological and the surgical team were faced with a workload since the patient required to undergo a surgical operation.Critical Decision-Making and Organizational Performance.

The Mike’s decision to reporting to work first before addressing the spillage exposed the caregivers at the healthcare facility to falls. Falls caused by the spillage at the hospital translated to the risk of disabling injuries thus impacting the ability of the health workers to deliver healthcare effectively. Injuries to the members of the staff would therefore translate to a reduction in productivity as well as expensive compensation of the workers.Critical Decision-Making and Organizational Performance.

How the Manager should Address Mike’s Issue and the Possible Steps to take to Avoid Such Incidents in Future

            The hospitals manager should therefore prevent such an incidence from happening again by creating favorable environment that will promote critical thinking to the employees. When an employee is working in a favorable and peaceful environment, they usually have adequate time to access the situation and have a deep reflection. In addition, the employee’s favorable environment creates a sense of job security to the employees thus giving them a chance to make sober decisions without any fear of punishments or job loss.Critical Decision-Making and Organizational Performance.

The manager at the Allied health facility should therefore establish a culture of open communication amongst all the stakeholders at the hospital. In addition, the manger should introduce a platform that will encourage the members of the staff to always consider the safety and health of their colleagues as well as their colleagues as their personal responsibility. The manager should also provide written housekeeping programs across the health facility to reduce the chances of such scenarios in future. The written housekeeping program should contain the contacts for the housekeeping for easy communication with them. In addition, guidelines on how and when to apply wet floor signs as well as erecting appropriate barriers to reduce the chances of accidents should be included at the housekeeping program.Critical Decision-Making and Organizational Performance.

Principles of Organizational Behavior and Development that can be Applied to Effectively Contribute to the Success of a Health Care Organization

            Organizational behavior in the health care set up is supreme to ensuring there is patient-centered care, patient safety as well as ethical behaviors among the healthcare workers. In addition, organizational healthcare improves the satisfaction of the patients and delivery of quality healthcare. According to Sandybayev (2019, healthcare facilities that promote organizational behavior experience better clinical quality ratings, better patient experience as well as higher profit margins. An enormously successful healthcare facility is based on loyalty, trust, and consistency. Lastly, healthcare organization should focus on giving excellent services to the patients by creating friendly relationships to the patients to promote their excellence.Critical Decision-Making and Organizational Performance.Critical Decision-Making and Organizational Performance.


LaMartina, K., & Ward-Smith, P. (2017). Developing critical thinking skills in undergraduate                   nursing students: The potential for strategic management simulations. Journal of Nursing   Education and Practice, 4(9), 155-162.

Pollanen, R., Abdel-Maksoud, A., Elbanna, S., & Mahama, H. (2017). Relationships between       strategic performance measures, strategic decision-making, and organizational          performance: empirical evidence from Canadian public organizations. Public            Management Review, 19(5), 725-746.

Sandybayev, D. (2019). Impact of Effective Entrepreneurial Leadership Style on Organizational Performance: Critical Review. Bagheri, A. (2017). The impact of entrepreneurial leadership on innovation work behavior and opportunity recognition in high-tech, 47-55.

Critical Decision-Making and Organizational Performance.